FAQs.
General
Find quick answers about measuring, delivery, installation and ordering your custom wardrobe doors.
We custom-make every door to your exact measurements. Follow our simple measuring guide or video tutorial, and you’ll get a perfect fit. Need help? Our team can review your measurements over the phone before you order.
Easy DIY installation takes from just 30 minutes with basic tools, depending on the number of doors. Our step-by-step video guides walk you through everything, and if you get stuck, just call us. If you can build flat-pack furniture, you can install these.
Because each wardrobe is custom-made to your measurements, we can’t accept returns for incorrect sizing. That’s why we provide detailed guides and free phone support to help you measure correctly the first time. Double-check before ordering, and we’re happy to verify your measurements.
All doors are covered by our manufacturer’s warranty against defects in materials and workmanship. Our premium aluminium frames and tracks are built to last decades. If there’s a quality issue, we’ll make it right.
Choose your style, select colours and panels, enter your measurements, and see your design with instant pricing. No surprises, what you see is what you get.
FAQs.
Shipping & Returns
Find quick answers about measuring, delivery, installation and ordering your custom wardrobe doors.
Your doors are custom made and delivered within 12 working days of order confirmation. Free delivery is available to most Gold Coast and Northern NSW postcodes including Tweed Heads, Byron Bay, and Ballina. Other areas have affordable shipping rates – enter your postcode at checkout for pricing.
Our 10-year manufacturer’s warranty covers defects in materials and workmanship under normal residential use. This includes the aluminium frames, track systems, rollers, and hardware. The warranty covers manufacturing faults but does not cover damage from incorrect installation, misuse, accidental damage, or normal wear and tear.
Inspect all items immediately upon delivery before the driver leaves. Note any visible damage on the delivery receipt and photograph the damage. Contact us within 48 hours at 0494 649 572 or support@wardrobes2U.com.au with photos and your order number.
Yes, someone must be present to receive and inspect the delivery. Wardrobe components are heavy and bulky, so we recommend having assistance available. We’ll contact you beforehand to arrange a convenient delivery time. If you’re not available at the scheduled time, redelivery fees may apply.
We stock genuine replacement parts including wheels, rollers, tracks, guides, handles, and hardware. If a component needs replacing due to wear or damage, contact us with your original order details or a photo of the part. We’ll identify the correct replacement and provide pricing and availability.