Privacy Policy

Wardrobes2U
ABN 98 112 601 939
Phone 0494 649 572
Email hello@wardrobes2u.com.au
www.wardrobes2u.com.au

Depending on how you interact with us, we may collect information including:

• your name
• delivery and installation address
• billing address
• email address
• telephone number
• order and purchase information
• wardrobe measurements and product selections
• photographs or videos you provide in relation to measurements, installation, delivery or warranty claims
• correspondence and enquiries
• delivery instructions, including Authority to Leave instructions
• records relating to warranty claims, repairs or replacement products
• website usage information
• marketing preferences
• information reasonably required to process your payment

We do not generally receive or store your complete payment card details where payment is processed by a secure payment provider.

We may collect personal information when you:

• browse or use our website
• create an order
• complete a form
• contact us by telephone, email, website form or social media
• book a Design Call
• purchase products or installation
• provide delivery instructions
• make a warranty or service enquiry
• provide photographs, measurements or other information
• subscribe to marketing communications

We may also receive information from service providers where reasonably necessary to process an order, payment, delivery or customer enquiry.

We may use your personal information to:

• prepare, process and manufacture your order
• contact you about your order
• arrange delivery or installation
• process payments
• provide customer service
• respond to enquiries
• review customer supplied measurements
• assess warranty claims
• arrange repairs or replacement products
• maintain business and accounting records
• improve our website, products and services
• prevent fraud or misuse of our website
• comply with legal and regulatory requirements
• send marketing communications where permitted

We only collect information that is reasonably necessary for our business activities.

Payments made through the Wardrobes2U website may be processed by third party payment providers. Payment providers may collect and process payment information directly in accordance with their own privacy and security practices.

Wardrobes2U does not intentionally store complete credit or debit card details where those details are processed directly by our payment provider.

We may disclose personal information where reasonably necessary to operate our business, including to:

• payment processors
• website and hosting providers
• email and communication providers
• delivery providers
• installers and service providers where applicable
• information technology and security providers
• professional advisers such as accountants or legal advisers
• government bodies or regulators where required by law

Wardrobes2U does not sell or intentionally disclose your personal information to overseas organisations for their own marketing purposes.

Some of the third party service providers we use to operate our business, including payment processing, website hosting, email, analytics and other technology providers, may store or process personal information outside Australia.

Where Wardrobes2U is likely to disclose personal information to an overseas recipient, we will handle that information in accordance with applicable Australian privacy requirements.

Where practicable, the countries in which overseas recipients are likely to be located will be identified in this Privacy Policy.

Our website may use cookies and similar technologies to help the website function, remember preferences, understand website usage, improve performance and support advertising or marketing activities. Cookies are small files stored on your device or browser.

You may be able to control or disable cookies through your browser settings. Disabling some cookies may affect how parts of the website function. Our website may also use analytics and advertising tools provided by third parties.

Where permitted, Wardrobes2U may use your contact information to send information about our products, services, offers or updates. You can opt out of marketing communications at any time by using the unsubscribe option provided or contacting us.

Opting out of marketing does not prevent us from contacting you where necessary about an existing order, delivery, installation, warranty claim or other transaction.

Wardrobes2U may request or take photographs where reasonably necessary for:

• delivery confirmation
• Authority to Leave records
• measurement assistance
• installation records
• warranty assessment
• damage assessment

Delivery photographs are used as a record of where and how an order was delivered. We will not use identifiable photographs of your home or property for advertising or promotional purposes without permission where permission is required.

Wardrobes2U takes reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification and disclosure. Personal information may be stored electronically through systems and service providers used to operate our business.

No online or electronic storage system can guarantee absolute security, but we use reasonable safeguards appropriate to the information we hold.

We retain personal information for as long as reasonably necessary for the purpose for which it was collected, including order records, warranty administration, accounting, taxation, legal and regulatory requirements.

Information that is no longer reasonably required may be securely deleted or de-identified where appropriate and permitted by law.

You may contact Wardrobes2U to request access to personal information we hold about you or to ask us to correct information that is inaccurate, incomplete or out of date. We may need to confirm your identity before providing access or making certain changes.

In some circumstances, access may be limited or refused where permitted by law. If this occurs, we will explain the reason where required.

If you have a question or concern about how Wardrobes2U has handled your personal information, please contact us. Provide enough information for us to understand and investigate your concern. We will review privacy complaints and respond within a reasonable period.

If you are not satisfied with our response and the Privacy Act applies to the matter, you may be able to contact the Office of the Australian Information Commissioner.

Our website may contain links to websites or services operated by other businesses. Wardrobes2U is not responsible for the privacy practices of third party websites. We recommend reviewing the privacy information provided by those businesses before supplying personal information to them.

We may update this Privacy Policy when our information handling practices, technology, service providers or legal obligations change. The current version will be published on our website.

Last updated 2026. Wardrobes2U, ABN 98 112 601 939.