Warranty

5 Year Wardrobe Door System

The Wardrobes2U wardrobe door system is covered for 5 years against manufacturing defects in materials and workmanship.

This includes aluminium door frames, top tracks, bottom tracks, vinyl inserts and raw Gyprock inserts supplied by Wardrobes2U.

For raw Gyprock inserts, the warranty applies to the product as supplied by Wardrobes2U. It does not cover subsequent painting, finishing, moisture damage or damage caused by work carried out after delivery.

3 Year Painted Glass

Painted glass inserts are covered for 3 years against manufacturing defects in the glass or painted finish.

The warranty does not cover breakage, chips, scratches or impact damage occurring after delivery, except where the damage was present before or during delivery or was caused by Wardrobes2U during professional installation.

1 Year Mirror

Mirror inserts are covered for 1 year against manufacturing defects.

The warranty does not cover breakage, chips, scratches or impact damage occurring after delivery, except where the damage was present before or during delivery or was caused by Wardrobes2U during professional installation.

1 Year Rollers

Rollers supplied as part of a Wardrobes2U sliding wardrobe door system are covered for 1 year against manufacturing defects.

Normal wear through ordinary use is not considered a manufacturing defect.

All warranty periods run from the date of delivery. This warranty applies to the original purchaser and is not transferable.

A small degree of movement can occur in large wardrobe door panels.

For the purposes of the Wardrobes2U warranty, panel bowing or warping of less than 5 mm is considered within our normal manufacturing tolerance.

Where bowing or warping exceeds 5 mm, Wardrobes2U will assess the door to determine whether the movement has resulted from a manufacturing defect.

The warranty does not cover bowing, warping or distortion caused by incorrect storage, excessive moisture, heat, building movement, an opening that is not level or plumb, incorrect installation or other conditions outside the manufacture of the door.

Nothing in this section limits any rights or remedies available under the Australian Consumer Law.

Choosing DIY installation does not remove your product warranty.

The applicable Wardrobes2U warranty continues to cover manufacturing defects in the products supplied by us.

The warranty does not cover faults or damage caused by incorrect customer supplied measurements, incorrect installation, modification of the product, unsuitable site conditions or work carried out by another person.

Customers are responsible for supplying accurate measurements for custom made orders. See our Measure Guide and Terms and Conditions.

Where Wardrobes2U provides professional installation, the installation will be carried out with due care and skill.

Any issue caused by installation work carried out by Wardrobes2U will be assessed in accordance with our Terms and Conditions and your rights under the Australian Consumer Law.

Damage or faults caused by subsequent building work, other trades, building movement, alterations or conditions outside our installation work are not covered by the product warranty.

The Wardrobes2U warranty does not cover:

• Normal wear and tear
• Accidental damage, impact, misuse or neglect
• Incorrect customer supplied measurements
• Incorrect DIY installation
• Unauthorised alterations, repairs or modifications
• Incorrect handling or storage after delivery
• Breakage, chips or scratches occurring after delivery where these were not caused by Wardrobes2U
• Excessive moisture, water or heat
• Building movement or structural movement
• Unsuitable walls, floors, ceilings or openings where these have caused or contributed to the issue
• Damage caused by other trades or subsequent building work
• Unsuitable cleaning products, chemicals or abrasive materials
• Reasonable variation in colour, texture or appearance inherent in the material
• Panel bowing or warping of less than 5 mm

These exclusions apply only where the relevant condition or event caused or contributed to the issue being claimed.

To make a warranty claim, contact Wardrobes2U and provide:

• Your order or invoice number
• A description of the issue
• Clear photographs showing the product and the claimed defect

We may request additional photographs, measurements, video or an inspection where reasonably required to assess the claim.

Please do not dispose of, alter or attempt to repair the affected product before your claim has been assessed unless Wardrobes2U has agreed otherwise.

Wardrobes2U covers the reasonable cost of assessing and remedying an accepted claim. Where a claim is not accepted, the customer may be responsible for any inspection or return costs.

Where a warranty claim is accepted, Wardrobes2U will assess the issue and provide the appropriate remedy.

Depending on the circumstances, this may include repair or replacement of the affected product or component.

Replacement items will normally be supplied through our standard collection or delivery arrangements and normal delivery schedule. Special or express delivery is not automatically included.

Any collection, transport or delivery costs associated with a warranty claim will be handled in accordance with the Australian Consumer Law.

The Wardrobes2U warranty is provided in addition to any other rights and remedies available under the Australian Consumer Law.

Our goods and services come with guarantees that cannot be excluded under the Australian Consumer Law. For major failures with the service, you are entitled:

• to cancel your service contract with us; and
• to a refund for the unused portion, or to compensation for its reduced value.

You are also entitled to choose a refund or replacement for major failures with goods.

If a failure with the goods or a service does not amount to a major failure, you are entitled to have the failure rectified in a reasonable time. If this is not done you are entitled to a refund for the goods and to cancel the contract for the service and obtain a refund of any unused portion.

You are also entitled to be compensated for any other reasonably foreseeable loss or damage from a failure in the goods or service.

Last updated 2026. Wardrobes2U, Ocean Blue Textured Glass Pty Ltd, ABN 98 112 601 939.